System Overview

Hotel departments do not work in isolation. A reservation made online touches the channel manager, the front desk, housekeeping, and finance before the guest even arrives. Veridien is built as a single integrated system so everyone on your team works from the same data. This page explains how the modules connect and where to find each one in the sidebar.

The Big Picture

Think of Veridien as hub-and-spoke. The property sits at the centre, and every module reads from and writes to shared data (rooms, guests, reservations, folios). A change in one place ripples through the others.

When a guest books, the Channel Manager turns it into a reservation. The Front Desk sees it on the dashboard. Housekeeping prepares the room. At check-in a folio opens in Finance. During the stay, restaurant and service charges land on that folio. At checkout the folio settles, the room flips to dirty, and Reports captures the revenue. One guest journey, many modules, one source of truth.

What Each Module Does

Front Desk

The Front Desk group is the real-time operational view. Its Dashboard shows today's arrivals, in-house guests, and departures for the active property. From here staff perform check-ins, check-outs, and room assignments. The group also includes Guests (guest profiles and history), the Inbox (channel messages, with an unread badge in the sidebar), and Reviews.

See Front Desk Dashboard, Check-In, Check-Out, and Guest Profiles.

Reservations

Reservations is where bookings live before, during, and after a stay. You create reservations, assign rate plans, attach guest profiles, and handle group blocks. Every reservation follows a lifecycle from Tentative to Confirmed to Checked In to Checked Out, or Cancelled.

The split in intent is useful: Reservations is about planning future bookings, while the Front Desk dashboard is about executing what is happening right now. See Creating Reservations and Rate Plans.

Key concept: property

A property is a single hotel, resort, or accommodation site. Every module, room, folio, and staff role exists within the active property. If you manage several sites, switch between them with the property switcher in the sidebar. See Key Concepts.

Property

The Property group covers your physical site and how you sell it: Rooms and room types, Housekeeping, Team management, the Channel Manager, Services you sell as add-ons, Emails (guest-facing templates), Booking Sources, and the Booking Engine for direct bookings.

See Room Management, Task Management, and Booking Sources.

Finance

Every financial transaction passes through Finance. The central object is the Folio, the running account attached to a stay. This group includes Folios, Invoicing, Payment Journal, Expenses, Taxes & Fees, Rate Plans, Currencies, and Reports.

Finance is separate from the front desk because the responsibilities differ: front desk staff post charges, while finance managers reconcile and invoice them. See Folios, Payments and Settlements, Invoicing, and Night Audit.

Housekeeping

Housekeeping tracks the cleanliness and maintenance status of every room. When a guest checks out, the room flips to Dirty; an attendant cleans it and marks it Clean, and only then can the front desk assign it to an arriving guest. Rooms can also be placed Out of Order for maintenance, which removes them from sellable inventory.

See Task Management and Room Inspections.

Channel Manager

The Channel Manager connects your property to OTAs and synchronises availability and rates. An incoming channel booking becomes a Confirmed reservation, and availability drops across every connected channel to prevent overbooking. Closing a room type for a date range propagates outward to your channels.

See Channel Manager Setup and Managing Availability.

Reports

Reports live under Finance and aggregate data from every module. Common metrics include total revenue, occupancy, ADR (average daily rate), and RevPAR (revenue per available room), plus breakdowns by booking source, payment method, and tax. Reports read data rather than change it, but the insights drive decisions everywhere else: adjusting rates, scheduling housekeeping, and reviewing channel performance.

See Analytics Dashboard and Reports.

Key concept: permissions

A permission controls what a user can see and do. Permissions are grouped into roles (such as Owner, Manager, Front Desk, Housekeeping) that an administrator assigns to each account. The sidebar only shows the sections your role allows. See Users and Roles.

The sidebar is your primary way of moving between modules. The property switcher sits at the top, and items are grouped:

Dashboard — today's snapshot for the active property.
Front Desk — Reservations, Guests, Inbox, Reviews.
Property — Rooms, Housekeeping, Team, Channel Manager, Services, Emails, Booking Sources, Booking Engine.
Finance — Folios, Invoicing, Payment Journal, Expenses, Taxes & Fees, Rate Plans, Currencies, Reports.
Restaurant — Outlets, Tables, Menu, Inventory, Orders, Kitchen Display, and related tools (only for food-and-beverage staff).
Settings (bottom) — Activity Log, Settings, and Admin.

A search box and a notifications bell sit at the top of the screen for fast navigation and alerts. Your account menu and Log out are at the bottom of the sidebar.

Not seeing a section?

The sidebar is permission-based. If a module is missing, your role does not include it. Contact your property administrator if you need access. See Users and Roles.

How Data Flows

A simplified flow of a typical stay reinforces the connections:

A guest books on an OTA. The Channel Manager creates a Confirmed reservation.
Availability drops across all channels automatically.
On the arrival date the Front Desk dashboard shows the reservation.
Housekeeping prepares the room and marks it Clean.
The front desk performs check-in, opening a Folio in Finance.
Restaurant and service charges post to the folio during the stay.
Night audit posts room charges and advances the business date.
At departure the front desk checks out, settles the folio, and the room flips to Dirty.
Reports records the revenue, occupancy, and source data.

Every step involves at least two modules sharing the same data. That is why Veridien is one integrated system rather than a set of standalone tools.

Next Steps

Set up your account in First Login, then read Key Concepts for the vocabulary every module assumes you know.