Room Cleanliness Verification

A clean room and a guest-ready room are not always the same thing. Verification is the quality gate between an attendant finishing their work and the front desk handing the room to an arriving guest. In Veridien, that gate is the act of marking a room Clean on the Room Status Board, and the place you record faults you cannot fix is the Maintenance tab.

This page covers both: verifying and releasing a room, and logging maintenance requests. For assigning rooms and the day-to-day flow of the board, see Task Management.

The verification gate

A room stays Dirty on the board until a supervisor marks it Clean. Nothing about an attendant finishing the physical cleaning changes the status on its own. That is deliberate: it gives a supervisor the chance to check the room before it is released for sale.

The attendant cleans the room while it sits in the Dirty section, with their name shown on the card from the assignment.
The supervisor inspects the room against the property's standard.
If it passes, the supervisor opens the room card and taps Clean under Change Status. The room moves to the Clean section, the attendant assignment is cleared automatically, and the front desk is notified the room is ready.
If it fails, the supervisor leaves the room Dirty (or taps Dirty to return it to the queue) and the attendant reworks it. The supervisor re-checks before marking it Clean.

The three room statuses

Veridien uses three room statuses: Clean, Dirty, and Out of Order. Verifying a room means moving it from Dirty to Clean. A room with a fault that housekeeping cannot fix should go to Out of Order until maintenance resolves it. There is no separate "occupied" status; a current guest shows as an Occupied badge on the card. See Task Management.

Properties that verify every room invest more supervisor time but cut down on guest complaints and room-change requests. A common middle ground is to fully verify every checkout clean and every room with an Arrival badge, while spot-checking stayover cleans.

What to check

Veridien does not enforce a built-in checklist, so use your property's standard. The categories below are a practical baseline.

Bedroom

Bed — sheets clean, tight, and wrinkle-free; pillows fluffed; duvet even on all sides; no hairs or debris.
Surfaces — nightstands, desk, dresser, and TV stand dust-free with no watermarks or smudges.
Closet — hangers present and tidy; spare blanket, pillow, laundry bag, and slippers in place if standard.
Amenities — stationery, information folder, and remote present and working; clock set correctly.
Floors — carpet vacuumed or hard floors mopped, including under the bed; no stains or debris.
Windows — curtains or blinds clean and working; glass free of fingerprints.

Bathroom

Toilet — interior and exterior clean, no stains under the rim, bowl water clear.
Shower or tub — tiles and grout clean, no soap scum or mildew, drain flowing, showerhead working.
Sink and vanity — basin and counter clean and dry, mirror spotless, no water spots on fixtures.
Amenities — fresh towels folded and placed, bath mat positioned, toiletries stocked to standard, toilet paper full.
Floor — tiles clean and dry, no hairs in corners.

General

Lighting — every bulb works; lampshades clean and straight.
Climate — air conditioning or heating set to the property default and running quietly.
Odour — room smells fresh, with no lingering scent from the previous guest.
Safety — smoke detector indicator visible; Do Not Disturb sign in place; evacuation map posted.
Door and lock — door latches; electronic lock, deadbolt, and security latch all work.

Handling what you find

How you respond depends on whether housekeeping can fix the problem.

Fixable on the spot

A crooked frame, a missing pen, a smudge on the mirror, an unstocked amenity. The supervisor either corrects it immediately and marks the room Clean, or returns it to the attendant by leaving it Dirty with a quick note. Either way it is a coaching point, not a blocker.

Needs rework by the attendant

A missed stain, soap scum, dust on the blinds, an unstocked minibar. Keep the room Dirty so it stays in the cleaning queue, tell the attendant what to fix (an assignment note on the card is a good place), and re-verify before marking it Clean.

Cannot be fixed by housekeeping

A broken toilet, a non-working air conditioner, a damaged window, a dripping showerhead, a persistent odour that cleaning cannot remove. These are maintenance issues. Log a maintenance request (below) and, for anything that makes the room unsellable, set the room to Out of Order so the front desk does not assign a guest to it.

Never release a room with a real fault

Putting a guest into a room with a broken fixture, failing climate control, or a safety issue leads to immediate complaints and room moves. It is always better to have one fewer sellable room than a bad arrival. Log it on the Maintenance tab and, if needed, mark the room Out of Order.

Logging a maintenance request

The Maintenance tab is the second tab on the Housekeeping page. It lists every maintenance request at the property and is where you raise new ones. (This tab requires the housekeeping maintenance permission; see Users and Roles.)

To raise a request:

Open Housekeeping and switch to the Maintenance tab.
Click New Request (top right). The New Maintenance Request dialog opens.
Choose the Room from the dropdown. Each option shows the room number, type, and floor.
Write a Description of the issue. It must be at least 10 characters, so be specific, for example "Showerhead dripping continuously, handle does not fully close."
Set the Priority to Low, Medium, or High.
Click Create Request.

High priority takes the room offline automatically

Setting a request to High priority automatically sets the room to Out of Order the moment you create the request, and that change is logged. Use High only when the room genuinely cannot be sold until the issue is fixed. For issues that do not block the room, choose Medium or Low so the room stays sellable.

Tracking and resolving requests

Each request in the list shows the room number, a priority badge (Low, Medium, High) and a status badge (Open, In Progress, Resolved), the description, who reported it, and when. Resolved requests also show who resolved them and when. Requests are ordered by priority, then by most recent.

Two filters sit at the top of the tab:

Status — All, Open, In Progress, or Resolved.
Priority — All, Low, Medium, or High.

Maintenance requests move through three statuses using the buttons on each request:

Open — newly created. Press Start to move it to In Progress.
In Progress — someone is working on it. Press Resolve when the fix is done. (You can also resolve an Open request directly.)
Resolved — completed. The request records who resolved it and when, and no further action buttons appear.

Resolving a maintenance request does not change the room's status. If the room was set to Out of Order (automatically by a High priority request, or manually), a supervisor still needs to verify the repair and then mark the room Dirty or Clean on the Room Status Board before it can be sold again.

A verification round

It is late morning and several rooms on one floor have been cleaned and are still sitting Dirty, sorted so the Arrival-badged rooms are at the top.

A stayover checks out fine: bed made, bathroom clean, towels fresh. Open the card, tap Clean. Assignment clears, room moves to Clean, front desk notified.
A checkout arrival is spotless except for a watermark on the mirror. Wipe it, tap Clean, and note it for coaching.
Another checkout has a steadily dripping showerhead. This is a maintenance issue, not a cleaning one. Leave the room Dirty, switch to the Maintenance tab, and create a request: room, a clear description, Medium priority (so the room is not forced offline while maintenance assesses it). Tell the front desk the room may be late.
A room with a long hair on the pillow and a dead lamp bulb goes back to the attendant: leave it Dirty with a note ("re-make bed with fresh pillowcase, replace desk lamp bulb"), then re-verify and mark Clean once reworked.

When maintenance reports the showerhead fixed, mark that request Resolved, re-check the room, and tap Clean. With the round finished, every arrival room is verified and released, and the front desk can proceed with check-in.

Task Management — the Room Status Board, room cards, and assignments.
Room Management — how the front desk reads status and handles Out of Order rooms.
Check-In — assigning a verified room to an arriving guest.
Users and Roles — granting housekeeping and maintenance permissions.

Room Cleanliness Verification

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