Changelog

You can now build directly on Veridien. The same engine that powers our own booking flows is open to you: a custom booking engine, a guest mobile app, a loyalty integration, or any back-office automation.

It's a plain HTTP/JSON interface. You authenticate with a per-property API key, send and receive snake_case JSON, and rely on standard status codes and a single, uniform error envelope. Every key is scoped, so it can only do what you grant it, on the one property it belongs to.

What you get

• Per-property API keys. Create, scope, and revoke keys under Settings → API Keys. Keys are shown once and stored only as a hash.
• Scoped access. Twelve granular scopes (for example availability:read, reservations:write, folio:write) gate every endpoint, including a separate guests:read:pii scope for sensitive guest data.
• The full reservation lifecycle. Search availability, price a stay with visibility-gated rates, register or link a guest, hold inventory, confirm a paid reservation, and post folio charges.
• Loyalty. Read a guest's balance and tier, redeem points, and earn automatically on confirmed stays.
• Safe retries. Mutating requests accept an Idempotency-Key, so a network retry never double-books or double-charges. Reservation confirmation is additionally idempotent on its payment reference.
• Predictable errors. Every failure returns a typed envelope with a stable code, an optional param, and a request_id.
• OpenAPI 3.1 schema. A machine-readable description of every endpoint is served at /api/v1/openapi.json for generating typed clients.

The resources

Full reference, a quickstart, and copy-paste examples live in the API documentation. The base URL is https://veridien.app/api/v1.

Revenue dashboards tell you what came in. They don't tell you what's left. Now you can track expenses in the same place, so every property gets a complete picture: revenue in, expenses out, profit on top.

Log recurring and one-off expenses by category (payroll, utilities, maintenance, supplies, marketing, taxes, and more), attach receipts, and split costs across multiple properties when needed. Veridien folds it all into the reports you already use.

• Expense entries with category, vendor, date, amount, and optional receipt upload
• Recurring expense templates for payroll, rent, subscriptions, and utilities
• Per-property and multi-property expense rollups
• A profit margin card on the dashboard: net revenue, expenses, and margin percent at a glance
• An expense trend chart alongside the existing revenue and occupancy charts
• CSV export for month-end accounting handoff

The margin card breaks down like this:

Find it under Finance → Expenses, with the margin card on your main dashboard. The Expenses guide has the details.

Moving to a new PMS usually means manually re-entering every active reservation. You can skip that part.

Upload a CSV or Excel file and Veridien maps your columns automatically. The import preview shows you exactly what will be created before anything is saved, with row-by-row validation so you can catch issues upfront.

The importer handles:

• Automatic column mapping, with support for common header variations
• Row-level validation with clear error messages
• Currency validation against your property's configured currencies
• Duplicate detection, so the same booking never lands twice
• Guest profile creation for new guests
• Folio and line item generation for each imported reservation

If a row fails validation, it's flagged but doesn't block the rest of the import. Find the import button in the reservations page header, and the full walkthrough in the Importing guide.

Your confirmation emails don't have to look like every other hotel's anymore. The new email template builder gives you full control over what guests receive. Pick from 21 preset themes or build your own from scratch with a drag-and-drop editor.

Customize each guest email type independently. Upload your logo, set your brand colors, adjust border radius, write custom footer text. A live preview updates as you go.

Build layouts with 7 block types: text, image, button, divider, spacer, columns, and dynamic fields.

If you'd rather not touch any of this, that's fine too. Properties without custom templates keep getting the standard emails, unchanged.

Read the Emails guide to get started.

A family books three rooms for a week. Until now, that meant three separate reservations. Not anymore. You can group 2 or more rooms under a single reservation with one shared folio.

Even better: if no single room is available for the full date range, Veridien automatically splits the stay across rooms and shows it as one linked booking. Your front desk just sees one reservation.

The redesigned reservation detail page keeps everything in tabs:

The calendar got quicker too:

• Two clicks to create a booking (check-in date, then check-out date)
• Guest count icons on each calendar cell
• Cleaner same-day turnovers
• Max occupancy enforcement in the booking wizard (staff can override)

See the Group bookings guide for the full workflow.

Finding your way around the website is simpler now. Navigation is down to four links (Academy, Pricing, Changelog, and Contact), and the content does more of the work: each of the eight modules has a detailed feature card explaining what it does and why it matters for your property.

Also new:

• A Data Processing Agreement page for your compliance paperwork
• An early-access Customers page
• Richer changelog entries with category badges and version tags
• A "What's new" section on the homepage that pulls from this changelog automatically

The old sign-up flow had a frustrating gap: you'd verify your email, then land on a login page and have to type your credentials again. That's gone. After verification, you're signed in automatically.

Also new:

• Pick a username during sign-up, with real-time availability checks
• A guided onboarding wizard walks you through setting up your first property
• Faster page loads from smarter session handling
• New Privacy Policy and Terms pages

New to Veridien? The first login guide covers your first ten minutes.

You should notice signing in feels a little quicker and nothing else. That's the point.

This release tightens security on the login and sign-up pages, speeds up data loading during authentication, and clears out the causes of some intermittent errors. The sign-in and sign-up forms also got cleaner layouts and navigation links.

If a feature isn't on your plan, you won't stumble into random broken pages anymore. Your sidebar adapts to your subscription, and locked modules show a clear upgrade prompt instead of a confusing dead end. You always know what you have, what you don't, and what it costs to change that.

Behind the scenes, this release also builds out the platform tooling that keeps your account honest:

• Room-based billing with transparent cost breakdowns
• Prorated upgrade previews before any charge is made
• Subscription status and payment history for your property
• Audit logs and account management on the platform side

If you've been figuring things out by trial and error, this should help. The Academy has been rebuilt from scratch: instant search, a collapsible sidebar, and breadcrumbs on every page so you always know where you are. The old version was slow and hard to navigate. The new one isn't.

Guides now cover:

• Getting started (first login, workspace setup)
• Reservations and the availability calendar
• Front desk operations
• Guest profiles and loyalty tiers
• Billing and invoicing
• Housekeeping workflows
• The restaurant module
• Channel manager setup
• Reports and analytics

Start at the documentation home.

A heads-up first: some revenue figures on the analytics dashboard were displaying incorrectly. That's fixed, and the numbers you see now are accurate.

If you work by keyboard or use a screen reader, this release is for you too:

• Keyboard navigation and tab order now work properly across all forms
• Modals trap focus correctly when open
• Screen readers announce status badges with meaningful labels instead of raw color names
• Sidebar and layout refinements for a cleaner overall feel

If your hotel has a restaurant, you can now run it from the same system as your rooms. No separate POS, no re-keying charges.

Design your floor plan by dragging and resizing tables, grouping them into zones, and merging for larger parties. Build menus with dietary flags, modifier groups, and per-item tax rates. Orders update across every screen in real time, and a dedicated kitchen display gives your back-of-house team a clear queue with status tracking.

Activate it from your billing page as an add-on, then start with the Restaurant overview.

Meet Vesper, an AI assistant that actually knows how hotels work.

Ask about occupancy, revenue, and guest data in natural language. Have it draft guest messages and responses. At the front desk with your hands full, switch to voice mode and just talk. Every conversation is saved in the AI Inbox with full transcripts, and automatic privacy filtering keeps guest PII out of the AI context.

• Answers questions about occupancy, revenue, and guest data in plain English
• Drafts and reviews guest-facing messages
• Voice mode for hands-free use at the front desk
• Full conversation transcripts saved in the AI Inbox
• Automatic PII filtering to keep guest data out of AI context
• Per-property usage tracking on a monthly dashboard

Also in this release

• Booking engine theme designer with live preview and custom color controls
• Custom domain support with automatic DNS verification

Vesper is a premium add-on. Turn it on from your billing page.

You can now unlock new capabilities without a sales call. Your billing page doubles as a feature store: one click, and an add-on is live on your property.

Every add-on is priced in bands based on your room count. A 20-room boutique hotel shouldn't pay what a 200-room resort does. You see the exact cost before you commit, and everything prorates automatically if you activate mid-cycle.

• Prices scale with your room count in bands of 5 rooms
• Prorated charges when activating mid-billing cycle
• Enable or disable any add-on at any time
• Cost preview shown before confirmation

Find them on your billing page.

You can now point colleagues, owners, or anyone curious about Veridien to a proper website.

It's live with a responsive header, smart CTAs that change based on whether you're logged in, and a footer with links to everything that matters: the Academy, Pricing, the Changelog, and Contact. SEO metadata and social sharing previews are handled automatically, so links you share look right everywhere. Dark mode toggle included, naturally.

Things happen at a hotel all day long. New bookings, guests arriving, rooms getting cleaned, payments coming in. Until now, you had to go looking for that information.

The bell icon in your header now collects everything in one place. Unread items are marked, and you can clear them all in one click. Each team member controls which notifications they actually want to see, so housekeeping isn't buried in payment confirmations.

You'll be notified about:

• New reservations
• Check-in and departure reminders
• Payment confirmations and failed payment warnings
• Housekeeping status changes
• Room assignment updates
• Staff mentions

Find your preferences behind the bell icon in the header.

Your VIP guest wants room 301, the corner suite with the ocean view. Previously, you'd book first and assign the room later. Now you pick the room right inside the reservation wizard.

A color-coded grid shows what's available, occupied, and out of order. Hover over any room to see who's in it and when they check out. Don't care which specific room? Skip it and Veridien assigns one for you.

The picker appears as a step in the reservation wizard. See Creating reservations.

Dragging a reservation to a different room or date used to just... move it. No warning about the price change. That felt risky, so we fixed it.

Now when you drag a reservation, you see the old rate, the new rate, taxes, and the total difference before you confirm. Cancelled and past reservations are locked in place so they can't be moved by accident.

Your financial reports got sharper too:

• Payment breakdowns grouped by method (card, cash, transfer)
• Revenue columns now show both net and gross
• A projected occupancy chart based on confirmed and tentative bookings
• Date range filters on all financial reports

See the Reports guide for what each report covers.

Your front desk isn't always at a desk. Sometimes it's a phone in the lobby or a tablet at breakfast.

Every page now adapts to the screen you're on. Forms reflow on smaller screens, the availability calendar switches to a scrollable 14-day view on mobile, and dashboard widgets stack into a single column cleanly.

Channel connections got more dependable too:

• Duplicate connections and rate limits are handled automatically
• You get an alert when a channel goes offline
• Sync failures recover on their own more often

Not a flashy release, but one you'll feel: fewer unexpected errors, smoother property setup, and more reliable reservation and billing flows across the board.

You can also now see the health of every channel connection at a glance. Each connected channel gets its own status card showing sync status, last sync time, and error counts, so you know immediately if an OTA connection needs attention.

• Resolved intermittent configuration errors on property setup
• Improved error handling across reservation and billing flows
• Per-channel status cards in the channel manager
• Sync status, last sync time, and error count indicators

See the Channel manager setup guide for connecting your first channel.

Your Veridien subscription is priced on one thing: how many rooms you have. That's it.

Go annual and save 20%. Every account starts with a free trial, and if a payment gets missed, there's a grace period before anything changes.

Behind the scenes, this release also adds the platform tooling that keeps your subscription running smoothly: payment review, subscription management, and grace period handling on our side, so a hiccup with a card never takes your property offline without warning.

Manage your plan from the billing page in your account.

If you're a resort in Bali taking bookings from Europe, Australia, and the US, you shouldn't have to think about currency conversion on every invoice.

Set your base currency, then enable as many additional ones as you need. Rate plans can have independent pricing per currency. When a guest books, their reservation, invoice, and folio all render in the currency they booked in. Your revenue reports convert everything back to your base currency automatically.

The exchange rate is preserved on every transaction, so your audit trail is always complete.

• Set a base currency for your property
• Enable additional currencies as needed
• Rate plans support independent per-currency pricing
• Reservations, invoices, and folios render in the guest's booking currency
• Revenue reports auto-convert to your base currency
• Exchange rates preserved on every transaction for audit compliance

Currencies live in your property settings. See Payments and settlements for how multi-currency folios settle.

You can now run your whole booking workflow from one calendar. It's color-coded by room type and updates in real time, so you always know exactly what's open. Creating a reservation takes seconds: start typing a guest name, pick the dates, and rates calculate automatically.

Every booking moves through a clear lifecycle: tentative, confirmed, checked-in, checked-out. Double bookings? Not possible. Veridien catches conflicts at the room level before they happen. And if you do need to overbook intentionally, there's an approval step so it's always a deliberate decision.

• Color-coded availability calendar with real-time updates
• Auto-complete guest search when creating bookings
• Automatic rate calculation based on room type and dates
• Room-level conflict detection to prevent double bookings
• Intentional overbooking with an explicit approval step
• Full reservation lifecycle tracking

Start with the Creating reservations guide.

If you run more than one property, you can manage all of them from a single Veridien account. Each property keeps its own rooms, rates, reservations, guests, and team. Nothing bleeds across. Switch between them from the sidebar in a click.

Your staff only see what their role allows:

Each role is scoped to exactly what that person needs to see and do. No more, no less. Invite new staff by email and they land with the right role from day one.

There is no limit on properties per account. Learn more about roles in the Users and roles guide.