Task Management

Housekeeping in Veridien is organised around two tabs: Room Status and Maintenance. This page covers the Room Status Board, where supervisors see the cleaning state of every room, assign rooms to attendants, and keep the dirty queue moving so the front desk always has clean rooms to sell.

To open it, go to Housekeeping in the sidebar. The page opens on the Room Status tab by default. The Maintenance tab is covered in Room Cleanliness Verification.

How the Room Status Board works

Every room at the property appears as a card, grouped into sections by its current status. Veridien uses three room statuses:

Dirty — the room needs cleaning. This is where checkouts land and where your team's work starts.
Clean — the room has been cleaned and is ready for the front desk to assign to an arriving guest.
Out of Order — the room is removed from sellable inventory because of a maintenance or operational issue.

The sections are shown in the order Dirty, Clean, Out of Order, and each section header shows a count of how many rooms it contains. A section is hidden when it has no rooms, so on a quiet afternoon you may only see a Clean section.

There is no separate occupied status

Occupancy is not one of the three cleaning statuses. A room with a guest currently checked in shows an Occupied badge on its card, but it still lives in one of the Dirty, Clean, or Out of Order sections. Occupancy is driven by reservations, not set by housekeeping. For how the front desk reads occupancy, see Room Management.

Reading a room card

Each card shows the information an attendant or supervisor needs at a glance:

Room number in large text at the top left.
Room type and floor underneath.
Occupied badge (top right) when a guest is currently checked into that room.
Arrival badge (top right) when a guest is due to arrive in that room today. These rooms are the priority for the day.
Assigned attendant — when a room has been assigned, the attendant's name appears with a person icon, and the card is outlined with a subtle ring so you can spot assigned rooms quickly.
Assignment notes — any note left for the attendant appears as a single line under their name.

Dirty rooms are sorted by priority

The board does the prioritising for you. Within the Dirty section, rooms with a guest arriving today (the ones carrying an Arrival badge) are sorted to the top, ahead of the rest, which are ordered by room number. This means the rooms a guest is waiting on are always at the front of the dirty queue. The Clean and Out of Order sections are sorted by room number.

Filtering the board

Two filters sit above the room sections:

Floor — narrow the board to a single floor, or leave it on All Floors.
Room type — show only one room type (for example, suites), or leave it on All Types.

The filter options are built from the rooms that actually exist at your property, so you only ever see floors and types you have. Filtering is useful when you want to walk a single floor, or when one attendant is responsible for one room category. If the combination of filters matches nothing, the board shows a "No rooms match filters" message.

Assigning a room to an attendant

Assignments are made one room at a time from the room's detail dialog.

On the Room Status Board, click the card for the room you want to assign. The room detail dialog opens, with the room number and its current status badge at the top.
Under Assign to, open the dropdown and choose a staff member. The list contains everyone at the property who has housekeeping access (their role grants the housekeeping permission). Choose Unassigned to clear an existing assignment.
Optionally type an assignment note in the text box below, for example "Guest requested extra towels" or "Late checkout, start after 1 PM."
Selecting a staff member saves the assignment immediately. The attendant's name and your note now appear on the room card.

Assignments clear when a room is marked clean

When a room is set to Clean, Veridien automatically removes the attendant assignment and clears the assignment note. The room has been finished, so it no longer needs an owner. If you later mark the same room dirty again, you assign it fresh.

You can reassign a room at any time by opening its dialog again and choosing a different staff member, or set it back to Unassigned to return it to the general pool.

Changing a room's status

The same room detail dialog is where you move a room between the three statuses. Under Change Status there are three buttons: Clean, Dirty, and Out of Order. The button for the room's current status is highlighted and disabled, so you always tap one of the other two.

Mark Clean when the room has been cleaned and verified, and is ready for the front desk. This also clears the assignment as described above.
Mark Dirty to put a room back into the cleaning queue, for example after a stayover service is needed or a verification check failed.
Mark Out of Order to pull the room out of sellable inventory. Use this for rooms with an issue housekeeping cannot fix on its own.

Every status change is recorded with who made it and when, and a notification is sent to the property's housekeeping channel (for example, "Room 412 cleaned"). The front desk sees the new status straight away, which is why marking a room clean is the signal that releases it for arrival.

Out of Order removes a room from inventory

A room set to Out of Order cannot be assigned to a guest until someone moves it back to Dirty or Clean. If a guest is already booked into that room, the front desk will need to move them. Coordinate before taking a room offline. See Room Management.

A typical morning on the board

Overnight and early checkouts have set their rooms to Dirty, so the Dirty section fills the top of the board. Rooms with guests arriving today carry an Arrival badge and are already sorted to the front of that section.
The supervisor filters by Floor to walk through assignments floor by floor, clicking each dirty room and assigning it to the attendant working that section, adding a note where there is a special request.
Attendants clean their assigned rooms. As each room is verified, the supervisor opens it and taps Clean. The assignment clears, the card moves to the Clean section, and the front desk is notified the room is ready.
If a room cannot be made guest-ready because of a fault, the supervisor logs it on the Maintenance tab and, for serious issues, the room moves to Out of Order. See Room Cleanliness Verification.

By the time arrivals begin, the Arrival-badged rooms have been worked first, and the front desk has clean rooms ready for check-in.

Who can do what

Viewing the Room Status Board requires housekeeping view access. Assigning rooms and changing room statuses require the housekeeping update permission. The Maintenance tab requires its own housekeeping maintenance permission and is hidden from staff without it. Roles and permission levels are configured in Users and Roles.

Room Cleanliness Verification — verifying clean rooms and logging maintenance requests.
Room Management — how the front desk reads room status and handles moves.
Check-In — assigning a clean room to an arriving guest.
Users and Roles — granting housekeeping access.

On this page