First Login

Veridien is a web application, so there is nothing to install. You work in a modern browser (Chrome, Firefox, Safari, or Edge), or in the Veridien desktop app if your property uses it. This page covers signing in, the one-time account setup new staff complete, and how the screen is laid out so you can find things quickly during a busy shift.

Signing In

Open your property's Veridien URL.
On the welcome screen, choose Sign in with Email.
Enter your email or username and your password.
Optionally tick Remember me so you stay signed in on a trusted device, then choose Sign in.

If you forget your password, choose Forgot password? on the sign-in screen to receive a reset link.

Email verification

If you see a "not verified" message when signing in, choose Resend verification code and enter the code sent to your email. Your account must be verified before you can sign in.

First-Time Account Setup

If an owner or administrator invited you, your first sign-in walks you through a short setup wizard before you reach a property.

New staff joining an existing property

If you were invited to join a property that already exists, you complete a brief Welcome step:

Confirm the email address you are Signed in as (this is read-only).
Enter the name you want shown across the app under What should we call you?
Create a password so you can sign back in any time. The live checklist confirms your password meets the requirements: at least 8 characters, contains a letter, and contains a number.
Re-enter it under Confirm password, then choose Next.

Once your password is set, you land in the property your team uses.

Setting up a brand-new property

If you are the owner creating a property for the first time, the wizard collects everything Veridien needs to provision your site. You move through these steps with Next and Back:

Welcome — set your display name and account password (as above).
About — pick your property type (Hotel, Resort, Villa, Guesthouse, Hostel, or B&B), roughly how many rooms you have, and your role.
Property — your property's name and its URL slug (the short identifier that appears in the address bar).
Location — drop a pin on the map to set the address, country, and time zone. Getting the time zone right matters because it drives your business date and night audit.
Currency — choose your base currency. This is permanent for the property, so confirm it carefully.
Rooms — add your room types with a name, description, maximum occupancy, base rate, and amenities. You can refine these later in Rooms.
Rates — optionally add promotional rates tied to a room type.
Branding — optional contact details, tax registration number, and invoice footer text used on guest-facing documents.

When you finish the final step, Veridien provisions the property and takes you straight to its Dashboard.

Currency and time zone are foundational

Your base currency is set once and used everywhere money is recorded. The time zone determines when each business day rolls over during Night Audit. Double-check both during setup.

Finding Your Way Around

Once you are inside a property, the screen has three main areas.

The sidebar on the left is your primary navigation. At the top is the property switcher, showing the active property's name and slug. Below it, items are grouped into sections:

Dashboard — today's snapshot for the property.
Front Desk — Reservations, Guests, Inbox, Reviews.
Property — Rooms, Housekeeping, Team, Channel Manager, Services, Emails, Booking Sources, Booking Engine.
Finance — Folios, Invoicing, Payment Journal, Expenses, Taxes & Fees, Rate Plans, Currencies, Reports.
Restaurant — Outlets, Tables, Menu, Inventory, Orders, Kitchen Display, and related tools (only shown to food-and-beverage staff).
Settings (at the bottom) — Activity Log, Settings, and Admin.

The current page is highlighted so you always know where you are. Which items you see depends on your role: the sidebar only shows sections you have permission to use.

Not seeing a section?

The sidebar is permission-based. If a module is missing, your role does not include access to it. This is by design and keeps the interface focused. If you genuinely need a section, ask your property administrator to adjust your role. See Users and Roles.

The main content area

Everything to the right of the sidebar is where you work: viewing reservations, posting a charge to a folio, updating a room status, or reading a report.

Search and notifications

At the top of the screen you have:

Search (the command palette) — jump to a page or record quickly without hunting through the sidebar.
Notifications — alerts that need your attention. The bell shows a count when there are unread items.

Your name and avatar sit at the bottom of the sidebar. Open the menu there to reach your account Settings or to Log out. Platform administrators also see a Platform Admin entry here.

Switching Properties

If your account has access to more than one property, use the property switcher at the top of the sidebar. Choose another property from the list and Veridien keeps you on the same kind of page while swapping in the new property's data. Glance at the property name at the start of every shift so your actions land in the right place.

Common Mistakes

Working in the wrong property — if you manage multiple sites, confirm the property name in the switcher before you start. Every action applies only to the active property.
Forgetting your new password — the password you create during setup is what you use to sign back in. Use Forgot password? if you lose it.
Not signing out on shared terminals — hotel front desks often share one computer. Always Log out at the end of your shift, otherwise the next person's actions are recorded against your account in the Activity Log.

Next Steps

You are signed in and oriented. Read Key Concepts to learn the vocabulary every module relies on, then System Overview to see how the modules connect.