Property Settings

Property Settings is where you configure how your property works. Open it from Settings in the sidebar. The sidebar then turns into the settings list, with Back to app at the top to return to the page you came from.

Settings save as you make them. There is no Save button: a field saves when you leave it, and a switch or a picker saves the moment you change it. A short message names what was saved. If a change cannot be saved, the field turns red, your value stays in it, and the message says what to do next.

Type in Search settings at the top of the list to filter it. The search matches page names and what is on each page, so "green tax" finds Taxes and charges and "card fee" finds Payments. If nothing matches, the list says so and repeats what you typed.

The list is split into five groups.

Pages for modules your plan does not include are not listed.

The property's identity: its name, type and logo, contact email and phone, address and map pin, timezone and the first day of the week. The name appears in the property switcher, on invoices and on reports. The logo accepts PNG, JPG or WebP up to 2 MB and saves as soon as it uploads.

At the bottom of General, Delete this property explains how deletion works. Deleting a property removes it and all of its data, including reservations, folios, guests and reports, so it is handled with support rather than by a button.

Cancellation policies, check-in and check-out times, the deposit taken when a reservation is made, and the age limits used for extra-person pricing.

When an occupied room is flagged for service, and when a vacant room turns dirty again after days without a clean.

Your own fields on guest profiles, reservation guests and reservations, such as a visa number or a dietary note. Staff fill them in on a reservation's Guests tab at registration, and reports can show them as columns and group guests by them. You can also reach this page from Guest portal, next to the Registration switch.

A hidden reservation stays in the system but is left out of the calendar and of financial and occupancy statistics. This page has one switch, Show hidden reservations in the list, and the list of reservations hidden now, each with an Unhide button. Hidden reservations stay out of statistics whether or not the switch is on.

• Inbox. How Vesper drafts replies to guest messages, and the booking channels (Booking.com, Airbnb, Expedia) whose messages reach your Inbox.
• Emails. Which guest emails go out, when, and how they look. See Emails.
• Confirmations. What a booking confirmation says and looks like, and which new bookings send one automatically.
• Guest portal. Whether guests can sign in to see their stay, register their travel companions and view their documents, and how the portal looks.

• Taxes and charges. The taxes and service charges added to every booking, and how the tax reports file them. See Taxes and Charges.
• Payments. The payment methods the property accepts, such as cash, bank transfer or a card type, and the processing cost of each. See Payments and Settlements.
• Currencies. The base currency, which is fixed once the property has transactions, and the other currencies you accept with their exchange rates. Each rate is your own: it is shown in both directions ("1 MVR = 0.05 USD" and "20 MVR per USD"), it must be above zero, and Owners and Managers change it in a dialog with a Save button. Changing a rate never alters the past: bookings, charges, payments, expenses and outlet settlements already recorded keep the rate they were recorded at, and a fixed cancellation or no-show penalty on an existing booking converts at that booking's rate. Only new postings, and the "at today's rates" figures on the Accounts page (a foreign cashbox's opening balance and transfers between two foreign cashboxes), follow the new rate. The activity log names the currency with the rate before and after.
• Invoices. How invoices are numbered and issued, the tax registration number printed on them, and the invoice design. See Invoicing.

• Channel Manager. Opens the Channel Manager, where you connect Booking.com and other channels and map your rooms and rates. See Channel Manager setup.
• Booking sources. The sources a reservation can be attributed to, such as a direct booking or an online travel agency, and the commission each one takes. See Booking Sources.
• Agencies. The travel agencies you work with and the commission each one earns.

• Team. Invite people, assign roles and edit what each role can do. See Users and Roles.
• Subscription. The property's Veridien plan, add-ons, Vesper usage and the invoices Veridien has sent you. This is what the property pays Veridien, kept apart from what guests pay the property. After you buy an add-on, Polar brings you back to that add-on's page, which says when it is on and what to do next.
• API keys. Keys for the public API, each scoped to this property. See Authentication.

• Users and Roles: invite team members and control who can change settings.
• Taxes and Charges: build the charge stack every booking is billed with.
• Payments and Settlements: record payments with the methods set up on Payments.