Dashboard
The dashboard is the first screen you see after selecting a property, and it is the fastest way to answer the question every shift starts with: what is happening at this property right now, and what is about to happen next? It pulls live arrivals, departures, in-house counts, room status, and performance metrics into a single view so you do not have to click through separate screens.
The dashboard only shows operational data if you have the Front Desk view permission (frontDesk.view). If you see a "You don't have front desk permissions" message instead of widgets, ask an administrator to adjust your role. See Users and Roles.
A customizable layout
The dashboard is built from widgets. Each widget is a self-contained card (Arrivals and Departures, an occupancy gauge, KPI cards, revenue charts, and so on). You can rearrange the layout to suit how you work:
- Use the dashboard's edit controls to add, remove, or reposition widgets.
- Your layout is saved per user, so the arrangement you choose is the one you see each time you sign in.
If you have never customized it, the default layout already includes the widgets most front desk teams rely on every day, described below.
Arrivals and Departures
The Arrivals and Departures widget is the operational heart of the dashboard. It shows two columns side by side, governed by a single date selector at the top.
Reading the columns
- Arrivals lists guests scheduled to check in on the selected day. The count next to the heading is the number of arrivals for that day. Each row shows the guest name, the assigned room (or room type if no room is assigned yet), and the party size (for example, "2 adults" or "2 adults, 1 child").
- Departures lists guests scheduled to check out on the selected day, showing the guest name and their room.
Each row also shows a status:
- An arrival that is still confirmed (not yet checked in) shows a Check in button.
- An arrival that is already checked in shows a Checked in pill.
- A departure that is still in-house shows a Due out pill. Once processed, it shows Departed.
Changing the day
The date selector in the middle controls both columns at once:
- Use the left and right arrows to step back or forward one day at a time.
- Click the date to open a calendar and jump to any date.
- When you are not on the current day, a Today button appears to jump straight back.
"Today" is the property's current date in the property's own time zone, not your browser's, so the label stays correct regardless of where you are working from.
Acting on a row
- Click anywhere on a guest row to open that reservation.
- Click the Check in button on a confirmed arrival to open the check-in dialog without leaving the dashboard. See Check-In for the full flow.
The widget updates in real time. When you check a guest in or out, the columns and counts refresh automatically.
Performance and occupancy widgets
Beyond arrivals and departures, the dashboard surfaces the numbers that tell you how full and how productive the property is.
Occupancy
Occupancy is calculated from in-house rooms against sellable inventory. Rooms marked Out of Order are excluded from the room total, so the percentage reflects what you can actually sell rather than the raw room count.
KPI cards (Occupancy, ADR, RevPAR)
The KPI widgets show three core hotel metrics, each with a trend over 7D, 1M, or 1Y:
- Occupancy — occupied room-nights as a percentage of sellable room-nights.
- ADR (Average Daily Rate) — room revenue divided by the number of room-nights sold.
- RevPAR (Revenue Per Available Room) — room revenue spread across every available room-night.
ADR, RevPAR, and revenue are derived from posted folio charges, so they reflect real billed amounts, not estimates.
Revenue and room status
Other widgets break down revenue by source (rooms, restaurant, services) and show the count of rooms in each housekeeping status. The room status breakdown is the quickest way to see how many Clean rooms you have to work with against the day's arrivals.
Using the dashboard during your shift
The dashboard is most useful when you build it into your shift rhythm rather than checking it once.
Start of shift. Open the dashboard and compare the number of arrivals against your Clean room count. If arrivals outnumber ready rooms, coordinate with housekeeping early. Note any departures still showing Due out that were left from the previous shift.
During the shift. Return between tasks. Watch for arrivals climbing while clean rooms stay flat (departures are not being turned fast enough), and for occupancy approaching capacity (walk-in flexibility shrinks). As guests check out, confirm rooms flip from occupied to Dirty and then to Clean.
End of shift. Any remaining departures showing Due out are potential late check-outs to flag for the next shift. Remaining arrivals may be late arrivals or no-shows. A high Dirty count signals rooms housekeeping did not reach.
Common mistakes
Jumping straight into check-ins without reading the dashboard. You miss developing problems, like a room shortage, until a guest is standing at the desk with nowhere to go.
Forgetting about Out of Order rooms. They sit quietly but reduce sellable inventory every night. Review them daily so a resolved issue does not keep a room offline. See Room Management.
Not acting on what the dashboard shows. The numbers are only useful if someone responds to them. When you see too many arrivals for too few clean rooms, or a cluster of late departures, share it with housekeeping and the incoming shift.