Task Management

Every day, your housekeeping team faces the same fundamental challenge: a finite number of rooms need to be cleaned and prepared before guests arrive, and the clock is always ticking. Task management in Veridien is designed to make this challenge manageable by giving supervisors a clear view of what needs to be done, who is available to do it, and which rooms should be prioritized.

The task queue is the central workspace for housekeeping operations. It shows every room that needs attention, its current status, any special instructions, and the attendant assigned to it. As rooms are cleaned and marked as complete, the queue updates in real time, and the front desk sees the changes immediately.

Key concepts

Task — A unit of work assigned to a room attendant. Each task corresponds to a single room and includes the room number, floor, room type, current status, and any special instructions. Tasks are created automatically when room statuses change (e.g., a checkout triggers a cleaning task) or manually by a supervisor.

Status — Every task moves through a series of statuses: Pending (not yet started), In Progress (attendant is working), and Completed (attendant has finished cleaning). Once completed, the room status can be updated accordingly on the Room Status Board.

Priority — Tasks can be marked as Normal, High, or Urgent. Priority is typically based on guest arrival time, VIP status, or special circumstances (e.g., a room needed for an early check-in). High-priority tasks appear at the top of the queue.

Assignment — Each task is assigned to a specific room attendant. Assignments can be made manually by the supervisor or automatically based on floor sections. Unassigned tasks remain in a general pool visible to all attendants.

Turnover — The number of rooms an attendant cleans during a shift. Tracking turnover helps supervisors balance workloads fairly and identify when the team is falling behind schedule.

Viewing the task queue

Navigate to Housekeeping > Tasks to see the full task queue. The default view shows today's tasks, sorted by priority and then by room number. You can filter by:

• Status — Show only pending, in-progress, or completed tasks.
• Floor — Focus on a specific floor or wing.
• Attendant — See only the tasks assigned to a particular team member.
• Priority — Show only high-priority or urgent tasks.
• Room type — Filter by suites, standard rooms, or other categories.

The queue header shows summary statistics: total tasks for the day, how many are completed, how many are in progress, and how many are still pending. A progress bar gives a visual sense of how the shift is tracking.

Assigning tasks

Supervisors typically assign tasks at the start of each shift. There are two approaches:

Manual assignment

Section-based assignment

Many properties divide floors into sections and assign each section to an attendant for the shift. To use this approach:

Completing tasks

When a room attendant finishes cleaning a room, they update the task status:

Attendants can also add notes when completing a task — for example, reporting a burnt-out light bulb, a stained carpet, or a maintenance issue that needs attention.

Prioritizing based on arrivals

Not all rooms are equally urgent. A room for a guest arriving at 2:00 PM matters more at 10:00 AM than a room for a guest arriving at 8:00 PM. Veridien helps supervisors prioritize by connecting housekeeping tasks to reservation data.

In the task queue, rooms linked to confirmed arrivals show the expected arrival time (if provided in the reservation) and any VIP flag. Supervisors can sort the queue by arrival time to ensure the most time-sensitive rooms are cleaned first.

To manually change a task's priority:

1. Select the task in the queue.
2. Click Set Priority and choose Normal, High, or Urgent.
3. The task reorders in the queue, and the assigned attendant receives a notification if the priority changed to Urgent.

Special requests

Guests often make requests during booking that affect how a room is prepared: extra towels, a crib, hypoallergenic pillows, a room configured for accessibility, or a welcome amenity for a birthday. These requests are attached to the reservation and appear as notes on the housekeeping task.

Special request notes display below the room number in the task queue, highlighted with a tag icon. Attendants should read these notes before starting a room and confirm completion of each request when marking the task as done.

If a request cannot be fulfilled (e.g., no cribs are available), the attendant should flag the issue in the task notes so the supervisor can coordinate with the front desk before the guest arrives.

Scenario: 28 dirty rooms, 22 arrivals, team of 6

It is 8:00 AM at a 90-room city hotel. Last night's occupancy was 78 rooms. Twelve guests have already checked out during early morning departures, and 16 more are expected to depart by noon. Today's arrivals: 22 confirmed reservations, including 2 VIP guests and 1 early check-in request for 11:00 AM.

Current state: 28 rooms are marked Vacant Dirty (the 12 early departures plus 16 stayover rooms that still need servicing). As the remaining 16 departures check out, more dirty rooms will enter the queue throughout the morning.

Staffing: The housekeeping supervisor, Priya, has 6 room attendants on shift. Each attendant can clean approximately 12-14 rooms in an 8-hour shift, depending on room condition.

Priya's approach:

First, she opens Housekeeping > Tasks and filters for today's arrivals to identify the critical rooms. She sorts by arrival time and sees:

• Room 305: VIP arrival at 1:00 PM (marked High priority).
• Room 518: VIP arrival at 3:00 PM (marked High priority).
• Room 210: Early check-in at 11:00 AM (marked Urgent).
• 19 standard arrivals between 2:00 PM and 7:00 PM.

She assigns Room 210 to her fastest attendant, Maria, as the first room of the shift. The two VIP rooms go to Carlos, who is meticulous with detail work and will give them extra attention.

For the remaining rooms, Priya uses Auto-Assign to distribute tasks by floor section. She adjusts the distribution to give Maria fewer rooms overall since she is starting with the urgent early check-in, and gives one extra room to attendants on lower floors where the checkouts were concentrated.

By 10:45 AM, Maria has finished Room 210 and three other rooms. Priya verifies Room 210, marks it as Clean on the Room Status Board, and the front desk is notified that the room is ready — 15 minutes before the guest's requested arrival time.

By 1:00 PM, 18 of the 28 original dirty rooms are clean. Carlos has finished both VIP rooms with extra touches. The remaining 10 rooms are in progress, and 8 of the late departures have now checked out, adding more rooms to the queue. Priya reassigns 3 of those new rooms to attendants who have finished their sections early.

By 3:30 PM, all 22 arrival rooms are clean and verified. The remaining stayover cleans and late departure rooms are completed by the end of shift at 4:00 PM, with a total of 46 rooms cleaned across the team — an average of about 7.7 rooms per attendant, well within a normal workload.

The task queue is clear, the front desk had every room ready before guests arrived, and Priya's turnaround report shows the team's performance for the day.