First Login

Your administrator has created an account for you. This page walks you through logging in for the first time, understanding what you see on screen, and configuring your workspace so you can work efficiently from day one.

Before you start clicking through modules, it is worth spending five minutes getting oriented. Hotel operations move fast —a guest is waiting, a payment needs processing, a room needs reassigning —and knowing exactly where things are prevents the small delays that compound across a shift.

Logging In

Open the Veridien URL

Your administrator will have provided you with the URL for your property's Veridien instance. Open it in a modern web browser (Chrome, Firefox, Safari, or Edge). Veridien is a web application, so there is nothing to install.

Enter your credentials

On the login screen, enter the email address and password your administrator assigned to you. If your property uses single sign-on (SSO), you will see a button to authenticate through your organization's identity provider instead.

Select your property

If your account has access to multiple properties, you will be asked to choose which property to work with. Select the correct one. You can switch properties later without logging out.

Land on the Dashboard

After authentication, you arrive at the Dashboard. This is your home base —a summary of today's arrivals, departures, occupancy, and any alerts that need attention.

For administrators

User accounts are created in Administration > Users. When you create a new user, you assign them one or more Roles that control which modules and actions they can access. Make sure new staff accounts have the correct role before their first shift. See the Administration module for full details.

Understanding the Interface

Veridien's interface has three main areas. Learning their purpose now saves you from hunting for buttons later.

The sidebar runs along the left edge of the screen. It is your primary navigation tool. Each top-level item corresponds to a module (Front Desk, Reservations, Restaurant, and so on). Clicking a module expands its sub-pages. The sidebar also contains a property selector at the top and a collapse toggle to shrink it to icons only. The items visible in your sidebar depend on your role —a front desk agent will see different sections than a general manager.

The Main Content Area

Everything to the right of the sidebar is the main content area. This is where you perform your work: viewing the room rack, editing a reservation, processing a payment, or reviewing a report. Most pages follow a consistent layout with a page header, content body, and contextual actions.

Your user menu is accessible from the sidebar and gives you access to profile settings and sign out.

Navigating Between Modules

During a typical shift, you will move between modules frequently. A front desk agent might check the arrivals list, switch to a folio to post a charge, then jump to housekeeping to verify a room status —all within a few minutes.

Sidebar navigation is the most common. Click a module to expand it, then click the sub-page you need. The sidebar highlights your current location so you always know where you are.

Contextual links appear within pages. For example, when viewing a reservation, you might see a link to the guest's folio or to the assigned room's housekeeping status. These links jump you directly to the relevant page in another module.

Setting Up Your Workspace

A few adjustments make your daily workflow smoother.

Default property —If you have access to multiple properties but primarily work at one, ask your administrator to set that property as your default. This skips the property selection step at login.
Sidebar state —Veridien remembers whether you had the sidebar expanded or collapsed. On a large monitor, keep it expanded. On a laptop, collapse it to reclaim screen width.
Browser bookmarks —Consider bookmarking pages you visit most often. The URL structure is predictable (e.g., /front-desk/arrivals or /reservations/calendar).
Notifications —Check your notification preferences in the user menu. Depending on your role, you can receive alerts for new reservations, housekeeping updates, or payment failures.

Common Mistakes

Even experienced hotel staff run into these issues when they first use a new PMS.

Logging into the wrong property —If your account has access to multiple properties, double-check the property selector in the sidebar after logging in. Working in the wrong property means every action goes to the wrong place. Make it a habit to glance at the property name when you start your shift.
Missing sidebar items —If you cannot find a module in the sidebar, your role likely does not include permission for it. This is role-based access control working as designed. Confirm you actually need the module before requesting access.
Session timeout —For security, Veridien will end your session after a period of inactivity. Simply log in again. Any unsaved changes will be lost, so save your work before stepping away.
Forgetting to sign out on shared computers —In hotel environments, multiple staff often share the same terminal. Always sign out at the end of your shift. If the next person works under your account, any actions they take will be attributed to you in the audit log.

Next Steps

You are logged in and oriented. The next page, Key Concepts, introduces the vocabulary that every module uses: Properties, Rooms, Reservations, Folios, Rate Plans, and more. Understanding these terms before you start working prevents the kind of confusion that slows you down during a busy shift.