Dashboard
Read property status at a glance and use the front desk dashboard to stay ahead of arrivals, departures, and room readiness throughout your shift.
The front desk dashboard is your situational awareness tool. It answers the question every agent needs answered the moment they sit down: what is happening at this property right now, and what is about to happen next?
Rather than clicking through multiple screens, the dashboard consolidates the numbers and statuses that drive front desk decisions into a single view. Learning to read it quickly — and knowing what each number actually means — is the foundation of an efficient shift.
Reading the Dashboard
The dashboard is divided into summary cards and a status breakdown. Here is what each section tells you.
Arrivals
The Arrivals card shows the number of reservations expected to check in today. This count includes confirmed and guaranteed reservations but excludes cancellations and no-shows. The number updates in real time as reservations are checked in, so it functions as a "still to come" counter as the day progresses.
Click the Arrivals card to jump directly to a filtered list of today's expected arrivals, sorted by estimated arrival time when that information is available.
Departures
The Departures card shows reservations scheduled to check out today. Like arrivals, this is a live counter — it decreases as guests are checked out. A departure that has not been processed by the property's check-out time is a potential late departure and may need follow-up.
In-House
The In-House count reflects how many rooms are currently occupied by checked-in guests. This is distinct from the total number of reservations; a room with a multi-night stay counts as one in-house room for the duration of the stay.
Occupancy
The Occupancy percentage is calculated as in-house rooms divided by total sellable inventory (excluding out-of-order rooms). This gives you a realistic picture of how full the property is relative to what you can actually sell.
For example, if you have 100 rooms, 5 are out of order, and 57 are occupied, your occupancy is 57 / 95 = 60%.
Room Status Summary
The room status summary breaks down your physical inventory by housekeeping status:
| Status | Meaning |
|---|---|
| Clean | Room has been cleaned and is ready for assignment or inspection. |
| Dirty | Room needs cleaning — either after a departure or a stayover service. |
| Inspected | Room has been cleaned and verified by a supervisor. Ready for guest. |
| Out of Order | Room is blocked from sale due to maintenance, renovation, or another operational reason. |
| Occupied | Room has a checked-in guest. |
The gap between your arrivals count and your clean/inspected room count is the single most important number on the dashboard. When arrivals exceed ready rooms, you need to coordinate with housekeeping immediately.
Using the Dashboard During Your Shift
The dashboard is not something you check once and forget. It is most useful when you build it into your shift rhythm.
Start of Shift
Open the Front Desk Dashboard from the sidebar navigation.
Compare the Arrivals count against the combined Clean and Inspected room counts. If arrivals exceed ready rooms, contact housekeeping to prioritize rooms for expected arrivals. Check if any arrivals have specific room-type requests that further constrain availability.
Review the Departures count. Note any late check-outs that were authorized by the previous shift — these rooms will not be available for cleaning until the guest leaves.
Check the Out of Order count. If it has changed since the last shift, review which rooms are affected and whether any are expected to return to inventory today.
Glance at the Occupancy percentage. On high-occupancy days (above 85%), walk-in requests and room-move options will be limited — set expectations accordingly.
During the Shift
Return to the dashboard between tasks to track how the day is unfolding. The key patterns to watch for:
- Arrivals decreasing but Clean rooms not increasing. This means guests are checking in but departures have not yet been cleaned. Normal in the early afternoon; a problem if it persists past 3:00 PM.
- Departures not decreasing. Guests are not checking out on time. After the posted check-out time, consider calling remaining departure rooms to confirm plans.
- Occupancy approaching 100%. You are nearly full. Any walk-in requests need careful handling — verify availability before quoting rates, and do not assign rooms until payment is secured.
End of Shift
Check the Departures count. Any remaining departures are potential late check-outs or no-check-outs. Flag these for the incoming shift or follow up before you leave.
Review the Arrivals count. Remaining arrivals may be late arrivals or potential no-shows. If your property has a no-show policy (e.g., release after 6:00 PM with no guarantee), note which reservations qualify.
Note the Dirty room count. A high dirty count at the end of the evening shift may indicate rooms that housekeeping did not reach — communicate this to the night audit or morning housekeeping team.
Real-World Scenario: Morning Shift With a Room Shortage
You arrive for the morning shift and open the dashboard. The numbers read:
- Arrivals: 22
- Departures: 18
- Clean: 6
- Inspected: 8
- Dirty: 24
- Out of Order: 2
You have 14 rooms ready (6 clean + 8 inspected) but 22 arrivals expected. Even if all 18 departures check out and are cleaned, you need housekeeping to turn those rooms before guests start arriving.
Here is how to handle it:
Contact housekeeping immediately. Share the arrivals list so they can prioritize rooms that match the room types needed for today's reservations. A departure room that matches an arriving guest's room type should be cleaned first.
Check the arrivals list for any early-arrival requests. If a guest called ahead requesting a 10:00 AM check-in, that room needs to be at the top of the cleaning queue.
Review the 2 out-of-order rooms. If either was blocked for a minor issue (e.g., a broken lamp that has since been fixed), contact maintenance to confirm whether it can be returned to inventory.
As departures check out through the morning, monitor the dashboard to verify that rooms are flipping from Occupied to Dirty and then to Clean. If the pipeline stalls, follow up with housekeeping.
If guests arrive before their room is ready, offer to store luggage and provide an estimated ready time based on the cleaning queue. Update the guest when the room status changes.
This scenario is routine at properties with high turnover. The dashboard gives you the numbers you need to coordinate proactively rather than reactively.
Common Mistakes
Ignoring the dashboard at the start of shift. Jumping straight into check-ins without scanning the dashboard means you miss developing problems — like a room shortage — until a guest is standing in front of you with no room to assign.
Treating Clean and Inspected as the same thing. At properties that require supervisor inspection before assignment, only Inspected rooms should be assigned to guests. Assigning a Clean room that has not been inspected can result in a guest walking into a room that does not meet standards.
Forgetting about Out of Order rooms. Out-of-order rooms reduce your sellable inventory, but they are easy to overlook because they sit quietly on the dashboard. Review them daily — rooms sometimes stay out of order long after the issue has been resolved, simply because no one updated the status.
Not communicating dashboard insights to other departments. The dashboard is a coordination tool. If you see a problem forming — too many arrivals for too few clean rooms, a cluster of late departures — share that information with housekeeping, management, or the incoming shift. The numbers are only useful if someone acts on them.
The dashboard refreshes automatically, but if you suspect a status change has not appeared yet, use the browser refresh or the Refresh button on the dashboard toolbar to force an update.