Connect Booking.com

Connecting Booking.com has two halves: a one-time setup you do in the Booking.com extranet (granting Veridien permission to manage your rooms and rates), and the connect-and-map flow you do inside Veridien. The Channel Manager walks you through every step with a launch checklist — this page is the detailed reference for each one.

1. Request Veridien as your connectivity provider

This happens in the Booking.com extranet, not in Veridien.

1. Sign in at account.booking.com.
2. Copy the property ID shown at the top of the screen next to the property name — you will need it later.
3. Go to Account → Connectivity Provider.
4. Click Search, type Channex (the whole word), and select Channex.io from the list.
5. On the summary box, click Next.

2. Accept the XML service agreement

1. Tick the checkbox to agree to the terms and conditions.
2. Click Yes, I accept.

Nothing else on this form needs to be filled in. The connection then sits in a waiting state until it is accepted on the provider side.

3. Connect Booking.com in Veridien

In Channel Manager, open the Booking.com launch checklist and choose Connect & map.

1. Enter your Booking.com Hotel ID — this is the property ID you copied from the extranet in step 1.
2. Click Test connection. A positive result means Veridien can reach the property and you can move on to mapping. If it fails, the extranet request from step 1 has not granted access yet — wait a few minutes and try again.

4. Map your rooms and rate plans

Mapping tells Veridien which Booking.com room and rate corresponds to each of your room types and rate plans. The left side lists the rooms and rates on Booking.com; the right side is what you map them to.

• Map everything. Every Booking.com room and rate plan must be mapped. An unmapped room or rate causes booking errors later. If a rate or room is no longer needed, ask the property to delete it in the extranet rather than leaving it unmapped.
• Match by ID when names repeat. Booking.com shows its default room-type names (custom extranet names are not visible), so each room shows its Room ID after the name. Properties such as apartments can have several rooms with the same name — use the ID to map the right one.

Occupancy-based mapping

If the room supports occupancy-based pricing, you can map each occupancy of a room type to a rate plan.

• Primary rate — Booking.com applies restrictions (minimum stay, stop-sell, and similar) from a single rate plan. The rate plan you mark as primary is the one that sends those restrictions. Hover over the other occupancy options to change which one is primary.

When mapping is complete, click Save.

Derived rate plans

Derived rates should not appear as mappable in Veridien — like promotions, they follow their parent rate and their bookings come back correctly without mapping. Occasionally an older derived rate still shows as mappable. You have two options:

1. Map it anyway — including the derived rate. If you leave it unmapped you will get unmapped-booking errors.
2. Recreate it — ask the property to delete the derived rate in Booking.com and create it again. New derived rates do not show as mappable and work as expected.

5. Activate the connection

Once the extranet request has been accepted, use the checklist's Activate step to take the channel live. Availability and rates begin syncing to Booking.com, and new Booking.com reservations flow into your reservation list.

6. Pull future reservations (optional)

You can import existing future reservations from Booking.com — useful when setting up a new property in Veridien. The checklist's Pull future reservations step does this.

Advanced settings

When connecting, you can optionally have a booking modification raised for specific Booking.com events: a virtual credit card (VCC) change, a payout amount change, a payout-method change (for example VCC to bank transfer), a VCC balance change, or a change to VCC payout fees.

Next: Managing availability and rates.